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Learning series · Customer relations & service · tifundvo letingu-7

Kwenta i-CRM ibe yedijithali: kusuka embuzweni wekucala kuya kumtsengi longapheli

Luchungechunge lwekusebenta lwanobe nguliphi libhizinisi laseSaudi lelitfola imibuzo yemakhasimende nge-WhatsApp, ngetingcingo nangemakhalekhikhini emtsengisi: lapho likhasimende lilahleka khona emkhatsini welicophelo lekucala nesivumelwano, kutsi likhasimende ngalinye litfola njani lirekhodi linye lelatiwa ngibo bonkhe, kutsi tinkhundla tihlangana njani ebhokisini linye lelinemphatsi nesikhatsi sekuphendvula, kutsi emakhasimende langaba khona achubeka njani ngetigaba letikhanyako esikhundleni senkhumbulo, kutsi tikhalo netikhalo tetinsita tiba njani lithikithi levalwa ngekucinisekiswa likhasimende, kutsi imilayeto yekumaketha ithunyelwa njani ngemvume lebhalisiwe njengoba umtsetfo wekuvikela imininingwane yemuntu ufuna, kanye nelicebo lemalanga langemashumi layimfica lelibeka umsebenti ngendlela lefanele.

Cala luhlelo
Kwenta i-CRM ibe yedijithali: kusuka embuzweni wekucala kuya kumtsengi longapheli
4 ku-7 tishicilelwe

Tonkhe tifundvo

  1. 01CRM: Lapho emakhasimende akho alahleka khona ngaphambi kwesivumelwanoImibuzo yemakhasimende akho ifika nge-WhatsApp, ngetingcingo nangemakhalekhikhini ebatsengisi, futsi kute lokwatiko kutsi mingakhi leyefika nekutsi kwentekani kuyo. Lengcenye yekucala yeluchungechunge Kwenta i-CRM ibe yedijithali ikhomba tindzawo letingu-4 lapho likhasimende lilahleka khona emkhatsini welicophelo lekucala nesivumelwano, inikete nemsebenti lomayelana nemibuzo yakho yekugcina lengu-20 kute ulinganise ligebe wena ngekwakho.Incenye 1 ku-7 · Kufundza kwemaminitsi langu-7
  2. 02Lirekhodi lelikhasimende ku-CRM: yonkhe imininingwane endzaweni yinyeLirekhodi linye lelikhasimende ku-CRM ligcina imininingwane, umlandvo kanye nemphatsi welikhasimende lakho endzaweni yinye, hhayi emakhalekhikhini nasemafayilini. Incenye yesibili ya-Kwenta i-CRM ibe yedijithali ibeka tikhala letincane, imitsetfo lemi-3 levimbela kuphindzaphindza, kanye naloko lirekhodi lelifanele kukweseka kumalungelo emnikati wemininingwane esigabeni 4 seMtsetfo Wekuvikela Imininingwane Yemuntfu (PDPL), kanye nemsebenti lomayelana nemakhasimende langu-10.Incenye 2 ku-7 · Kufundza kwemaminitsi langu-7
  3. 03Imibuto yemakhasimende ku-CRM: yonkhe imigudvu ebhokisini linyeLibhokisi lemilayeto lelihlanganisiwe ku-CRM lihlanganisa yonkhe imigudvu yemakhasimende eluhlwini lunye, lapho umbuto ngamunye unemuntfu lowuphetse, simo kanye nemkhawulo wesikhatsi sekuphendvula. Incenye yesitsatfu ya-Kwenta i-CRM ibe yedijithali ikhombisa kutsi i-WhatsApp, tingcingo, emafomu ne-imeyili kungena njani ebhokisini, imitsetfo lemi-5 yekwaba, kungani tingcoco kufanele tibe senombolweni yenkampani, nekutsi i-chatbot kufanele idlulisele nini kumuntfu, kanye nemsebenti lovesa imigudvu lekute loyibukako ngemuva kwemahora emsebenti.Incenye 3 ku-7 · Kufundza kwemaminitsi langu-7
  4. 04Kulandzelela emakhasimende langaba khona ku-CRM: tigaba letisobala esikhundleni senkhumbuloKulandzelela emakhasimende langaba khona ku-CRM kusho tigaba letichaziwe kulitfuba ngalinye lekutsengisa, kanye nesinyatselo lesilandzelako lesinelusuku kulitfuba ngalinye lelivulekile. Incenye yesine ya-Kwenta i-CRM ibe yedijithali ichaza tigaba letingu-6 kusukela embuzweni kuya esivumelwaneni, ngasinye sinembandzela waso wekungena, kungani sivumelwano ngasinye lesilahlekile sidzinga sizatfu lesibhaliwe, kutsi litfuba lidluliselwa njani ku-quotation, nekutsi umphatsi uyifundza njani i-pipeline njalo ngeliviki, kanye nemsebenti loveta ematfuba lahlala enkhumbulweni.Incenye 4 ku-7 · Kufundza kwemaminitsi langu-7
  5. 05Kuyeta masinyane
  6. 06Kuyeta masinyane
  7. 07Kuyeta masinyane

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