Libhokisi lemilayeto lelihlanganisiwe ku-CRM lihlanganisa i-WhatsApp, tingcingo, emafomu ewebhusayithi, imilayeto yetinkhundla tekuchumana kanye ne-imeyili eluhlwini lunye, lapho umbuto ngamunye unemuntfu lowuphetse, simo kanye nemkhawulo wesikhatsi sekuphendvula lobekwa libhizinisi lakho ngekwalo. Encenyeni yesibili sakha lirekhodi linye lelikhasimende; lengcenye yesitsatfu ya-Kwenta i-CRM ibe yedijithali, luchungechunge lolunetingcenye letingu-7, iyisa kulo lonkhe loko lokufika ngeminyango lemihlanu: kutsi umnyango ngamunye ungena njani ebhokisini, imitsetfo lemi-5 yekwaba lenca kutsi ngubani lotsatsa nguwuphi umbuto, kungani tingcoco kufanele tibe senombolweni yenkampani hhayi yesisebenti, nekutsi i-chatbot isita kuphi nekutsi kufanele idlulisele kuphi kumuntfu, kanye nemsebenti lovesa imigudvu lekute loyibukako ngemuva kwemahora emsebenti.

Libhokisi linye kuyo yonkhe iminyango: kusho kutsini ngekwenta

Libhokisi lelihlanganisiwe alivali nanoma nguwuphi umgudvu. Emakhasimende akho achubeka akutfumelela imilayeto nge-WhatsApp, ashaya lucingo, futsi agcwalisa lifomu ewebhusayithi yakho njengoba bekavamile. Loko lokushintjako kutsi kwentekani ngemuva kwekufika kwemlayeto wawo: esikhundleni sekutsi uhlale ekhalekhikhini lalowo lowufundzile, uvela eluhlwini lunye licembu lelingalubona, uxhunywe kulirekhodi lalowo lowutfumele uma aziwa, noma wakhe lirekhodi lelisha uma loku kukuchumana kwekucala. Umnyango ngamunye ungena ngendlela yawo:

  • I-WhatsApp. Inombolo yenkampani ixhunywa ebhokisini ngendlela lesemtsetfweni, ngako tisebenti letingetulu kwasinye tingayiphendvula endzaweni yinye, futsi ingcoco ihlala igcinwe ngelibito lalowo lobhalile, hhayi ekhalekhikhini lelitsite.
  • Tingcingo. Uma luhlelo lwetingcingo lwasehhovisi (PBX) luxhunyiwe, lucingo ngalunye lolungakaphendvulwa luba ngumbuto lolindze lotawushaya kabusha, futsi lucingo ngalunye lolwaphendvulwa luba ngumugca lonesifinyeto lesifushane lesibhalwe ngulowo loluphendvulile.
  • Emafomu ewebhusayithi. Lifomu ngalinye lelitfunyelwako lakha umbuto ngco, esikhundleni sekuya ebhokisini le-imeyili lelivamile lelivulwa ngumuntfu uma akhumbula.
  • Imilayeto yetinkhundla tekuchumana. Imilayeto lecondzile leya kuma-akhawunti enkampani ingena eluhlwini lolufanako, esikhundleni sekusala kulowo lophatsa i-akhawunti, lovamise kungabi nguye lotsengisako.
  • I-imeyili. Likheli lelivamile lenkampani lidlulisela ebhokisini, ngako i-imeyili ngayinye iba ngumbuto lonemuntfu lowuphetse.

Uma lifomu noma i-chatbot icoca imininingwane yemuntfu kwekucala, leso sikhatsi sekucoca imininingwane yemuntfu. Sigaba 12 seMtsetfo Wekuvikela Imininingwane Yemuntfu (PDPL) sibophelela umlawuli kutsi amukele inchubomgomo yemfihlo futsi ayente itfolakale kubanikati bemininingwane kute bayifundze ngesikhatsi imininingwane yabo icocwa, futsi sigaba 13 sibala tintfo letingu-7 umnikati wemininingwane lokufanele atiswe ngato ekucaleni kwekucoca, kufaka ekhatsi sisekelo semtsetfo, inhloso yekucoca, kutsi ngubani lococako kanye nemalungelo akhe ngekwesigaba 4 (lena yindlela yetfu yekufundza umbhalo losemtsetfweni wesi-Arabhu). Ngekwenta: lixhumanisi lelicacile leliya enchubomgomeni yakho yemfihlo eceleni kwelifomu nasemlayetweni wekucala lotfunyelwa ngekwawo, futsi ucele kulifomu kuphela loko lokudzingako kute uphendvule, njengoba sigaba 11 sifuna.

Umbuto ngamunye unemuntfu lowuphetse, simo kanye nemkhawulo wesikhatsi sekuphendvula

Kuhlanganisa imilayeto endzaweni yinye kuyincenye yesisombululo kuphela. Libhokisi lelihlanganyelwe lelingenamuntfu loliphetse liphenduka indzawo lapho sisebenti ngasinye sicabanga kutsi lozakwabo utawuphendvula. Ngako umbuto ngamunye uphatsa tintfo letingu-3 kusukela ngesikhatsi ufika:

  • Umuntfu munye lowuphetse lobitwa ngelibito, hhayi umnyango wenkampani noma licembu. Angawudlulisela kulomunye, kodvwa kudlulisela loko kubhaliswa futsi kukhombisa kutsi ngubani lowuphetse nyalo.
  • Simo lesicacile, futsi letingu-5 tenele: lomusha, wabelwe, ulindze tsine, ulindze likhasimende, kanye nalovaliwe. Kuvalwa nako kunesizatfu: waphendvulwa waphela, waphenduka likhasimende lelingaba khona lesilandzelela encenyeni 4, noma waba sicelo sensita noma sikhalo lesisilandzelela encenyeni 5.
  • Umkhawulo wesikhatsi sekuphendvula, ngalesinye sikhatsi lobitwa ngekutsi yi-SLA (sivumelwano selizinga lensita): setsembiso sesikhatsi libhizinisi lelitibekela sona, lesichaza kutsi imphendvulo yekucala iphuma ngekushesha kangakanani ngemahora emsebenti nekutsi kwentekani kunoma yini lefika ngemuva kwawo.

Kute umkhawulo wesikhatsi sekuphendvula lolungile lolunye lolufanele onkhe emabhizinisi, futsi ngeke sikunike inombolo levela ngaphandle kwemsebenti wakho. Loko lokusebentako kulinganisa sikhatsi sakho sanyalo sekuphendvula kwekucala isontfo linye, ukhetse umkhawulo licembu lakho lelingawugcina ngempela, bese unqume kutsi kwentekani uma wendlulwa: umbuto uphenduka ube bovu, bese udluliselwa kumbonisi uma usengakaphendvulwa. Njalo ngenyanga, catsanisa umkhawulo neliciniso, futsi uwucinise uma licembu likhombisile kutsi liyakhona kuwugcina.

Imitsetfo yekwaba: ngubani lotsatsa nguwuphi umbuto

Uma umbuto ufika, ngubani lonca kutsi uya kubani? Uma imphendvulo itsi ngumphatsi uma asakhululekile, sibuyele ekulindzeni. Imitsetfo yekwaba ibhalwa kanye, bese luhlelo luyisebentisa ngekwalo. Cala ngemitsetfo lesihlanu ngalokulandzelana:

  • Lowatiwako uya kulomphetse. Uma lotfumele anelirekhodi lelinemphatsi webudlelwane, njengoba kuchaziwe encenyeni yesibili, umbuto uya ngco kulowo muntfu.
  • Lomusha uya ngekwaluhlobo lwesicelo. Umbuto ngemkhicito uya ekutsengiseni, sicelo sekulungisa siya elicenjini lensita, sikhalo siya kulowo lophatsa tikhalo. Uma unemagatja, lidolobha liba ngumtsetfo lowengetiwe.
  • Kwabelana ngekushintshana kulabakhona. Uma tisebenti letingetulu kwasinye tifanelekile, imibuto yabelwa ngekulandzelana, kute umsebenti ungagcwali kulowo lophendvula ngekushesha kakhulu.
  • Lomngenela uma angekho. Sisebenti ngasinye sinalomngenela lobekwe kusengaphambili ngesikhatsi selikhefu nangaphandle kwemahora aso emsebenti, kute kungabi khona lolindza kutsi lozakwabo abuye elikhefini.
  • Lulayini lwembonisi kunoma yini lengekho emtsetfweni. Kute umbuto losala ungenamuntfu lowuphetse: loko lokungahambisani nanoma nguwuphi umtsetfo kuya kumbonisi kute akwabe ngesandla.

Ngemuva kwemahora emsebenti ikakhulukati, bhala umtsetfo locacile: kukhona yini sisebenti lesisemsebentini lesiphendvulako, noma umlayeto lotfunyelwa ngekwawo utjela lotfumele kutsi utawutfola imphendvulo nini ngempela, umbuto wakhe ulindze ekucaleni kweluhlu ekuseni? Kuphela kwemphendvulo leyiphutsa kukuyekela loku kungenasincumo. Sakhuluma ngekutsi umlayeto lolindza kuze kube sekuseni ukubita malini ku-likhasimende lakho libuta nge-WhatsApp nyalo: ngubani loliphendvulako?

Inombolo yenkampani, hhayi yesisebenti

Umnyango lonengoti kakhulu eluhlwini likhalekhikhini lemtsengisi, hhayi ngoba batsengisi balisebentisa kabi, kodvwa ngoba budlelwane bonkhe bakhiwe enombolweni lengasiyo yenkampani. Uma umtsengisi ashiya umsebenti, emakhasimende akhe achubeka atfumela imilayeto kulenombolo, futsi kute namunye enkampanini longabona loko lokwetsenjisiwe noma loko ngamunye wawo lakulindzile. Sisombululo akusiko kuvimba batsengisi kutsi bakhulume nemakhasimende; kutsi ingcoco yentiwe ngenombolo yenkampani lexhunywe ebhokisini, kute isale enkampanini uma bantfu bashintja, futsi lomngenela ayichubeke abona umlandvo wonkhe phambi kwakhe.

Inombolo yenkampani ngekwayo iyimphahla ledzinga kuvikelwa: sebentisa tindlela letisemtsetfweni temgudvu ngamunye, futsi ungatsembi emathulusi ekutfumela langakasemtsetfweni langenta kutsi inombolo ivinjelwe. Sachaza kutsi kuvinjelwa kwenteka ngani nekutsi kugwenywa njani ku-kuvinjelwa kwema-akhawunti e-WhatsApp: kungani kwenteka nekutsi ungayivikela njani i-akhawunti yakho.

Kukhona nesizatfu semtsetfo. Sigaba 1 seMtsetfo Wekuvikela Imininingwane Yemuntfu sitsatsa njengemininingwane yemuntfu nanoma ngumiphi imininingwane, noma ngabe ivela kuphi noma injani, leholela ekwatiweni kwemuntfu, kufaka ekhatsi emabito, emakheli netinombolo tekuchumana. Sigaba 19 sibophelela umlawuli kutsi atsatse tinyatselo tekuhlela, tekuphatsa netebuchwepheshe letidzingekako kute avikele imininingwane yemuntfu, kufaka ekhatsi nangesikhatsi idluliselwa. Ingcoco ekhalekhikhini lemuntfu, ngaphandle kwanoma ngutiphi timvume, ayifezi lutfo kuloko. Ebhokisini, timvume tibhalwe phansi: umtsengisi ubona imibuto yakhe nemibuto yemakhasimende akhe, umbonisi ubona konkhe futsi abele kabusha, kantsi kukhipha kwentiwa bantfu labambalwa, kanye nelirekhodi lelikhombisa kutsi ngubani lowente ini futsi nini. Loku akusilo seluleko semtsetfo, ngako cinisekisa imininingwane ne-SDAIA noma ummeli.

I-chatbot: lapho isita khona nalapho idlulisela khona

I-chatbot, lokuluhlelo loluphendvula ngekwalo loluvisisa umlayeto futsi luwuphendvule, iyasita ebhokisini lelihlanganisiwe uma nje yati imingcele yayo. Isita etindzaweni letingu-4:

  • Kucinisekisa kwemukelwa ngekushesha, nekutjela lotfumele kutsi imphendvulo yeliciniso itawufika nini ngekwemkhawulo lowubekile, hhayi ngesetsembiso ngeke usigcine.
  • Kuphendvula imibuto lephindzaphindzwako ngetimphendvulo letigunyatwe libhizinisi: emahora ekuvula, indzawo, emaphepha ladzingekako, simo se-oda lelikhona.
  • Kucoca lokuyisisekelo ngaphambi kwekutsi sisebenti singenele: libito, sidzingo nelidolobha, kugcinwe kulirekhodi lelikhasimende kute sisebenti singaphindzi sibute.
  • Kucondzisa umbuto elicenjini lelifanele ngekwemitsetfo lengenhla.

Kufanele idlulisele ingcoco kumuntfu etimeni letingu-4: sikhalo noma likhasimende lelicasukile; sicelo sesaphulelo, sekuhlukaniswa noma nanoma ngusiphi setsembiso ngentsengo noma ngelusuku; umbuto lengakhoni kuwutfola elwatini lolugunyatiwe, kute ingakaze icambe imphendvulo; kanye nesicelo lesicacile sekukhuluma nemuntfu. Kudlulisela lokulungile kuhambisa ingcoco yonkhe kulowo lowuphetse, kute kungabi khona lodzinga kuphindza indzaba yakhe kusuka ekucaleni. Sachaza kutsi yini lengentiwa ngekwayo nekutsi yakhiwa njani ku-kwenta kusita emakhasimende kwenteke ngekwako nge-WhatsApp nema-chatbot e-AI. Futsi uma libhokisi noma i-chatbot kusetjentiswa ngumhlinzeki wangaphandle, sigaba 8 sikubophelela kutsi ukhetse locubungula imininingwane lonika tigcinisekiso letidzingekako kute kusetjentiswe umtsetfo, futsi uciniseke kutsi uyawulandzela.

Umbono we-Origami

Siyinkampani yebuchwepheshe lebakha tinhlelo, ema-app netinhlanganiso letentelwe emakhasimende, futsi kumaphrojekthi ekuphatsa emakhasimende asicali ngesikrini kodvwa ngelibalave leminyango: yonkhe inombolo, i-akhawunti, libhokisi le-imeyili nelifomu likhasimende lelikufinyelela ngakho, ngubani lokubukako lamuhla, nekutsi tingcoco takho tiyaphi. Bese sixhuma leminyango ebhokisini ngetindlela tayo letisemtsetfweni, futsi sibhale imitsetfo yekwaba nemikhawulo yesikhatsi nelicembu lakho ngaphambi kwekuyivula.

Siklama libhokisi kutsi libhale kulirekhodi lelikhasimende lelichazwe encenyeni yesibili, linetimvume nelirekhodi lekushintja kusukela ngelilanga lekucala, futsi sengeta i-chatbot lapho yonga khona sikhatsi ngempela, ngekudlulisela lokucacile kumuntfu. Loko lesikwakhako kuchazwe ku-likhasi letinsita tetfu.

Umsebenti: umnyango ngamunye nekutsi ngubani lowubukako ngemuva kwemahora emsebenti

Lona ngumsebenti longawenta esikhatsini sinye nelicembu lakho, futsi ukhombisa kutsi emakhasimende akho ame kuphi kute namunye lokhona kuwasita:

  • Bhala yonkhe iminyango likhasimende lelingakufinyelela ngayo lamuhla: tinombolo te-WhatsApp, tingcingo tasehhovisi, emakhalekhikhini ebatsengisi, ema-akhawunti etinkhundla tekuchumana, i-imeyili, emafomu ewebhusayithi, kanye nenombolo lebhalwe ku-Google Maps, ema-invoyisini nasetimotweni takho.
  • Nika umnyango ngamunye tinsika letingu-4: ngubani lowubukako ngemahora emsebenti, ngubani lowubukako ngemuva kwemahora emsebenti nangemalanga ekuphumula, tingcoco tawo tigcinwa kuphi, nekutsi umphatsi uyakhona yini kutibona.
  • Tfumela umbuto wekuhlola usebentisa inombolo lengatiwa licembu kuwo wonkhe umnyango kusihlwa ngelilanga lemsebenti, futsi ubhale kutsi imphendvulo yekucala ifike nini futsi ivela kubani.
  • Phawula wonkhe umnyango lokute loyibukako ngemuva kwemahora emsebenti, nawo wonkhe umnyango lotingcoco tawo tihlala ekhalekhikhini lemuntfu.

Linani leminyango lekute loyibukako, nelinani lalehlala emakhalekhikhini ebantfu, ngiwo emanani lamabili lotawucala ngawo. Luhlu ngekwalo lilibalave lakho lekuxhuma libhokisi: umugca ngamunye kulo ngumnyango lokufanele ungene eluhlwini lunye.

Encenyeni lelandzelako

Umbuto ngamunye nyalo unendzawo, umuntfu lowuphetse nemkhawulo wesikhatsi. Lokusele ngulokwenteka ngemuva kwemphendvulo yekucala: imibuto leminyenti ivela emakhasimendeni langaba khona ladzinga kulandzelelwa emalanga noma emaviki. Incenye 4, Kulandzelela emakhasimende langaba khona: tigaba letisobala esikhundleni senkhumbulo, iguca kulandzelela kube tigaba letichaziwe kusukela embuzweni lomusha kuya esivumelwaneni lesiphumelele noma lesehlulekile, kanye nesinyatselo lesilandzelako nelusuku kulo lonkhe litfuba.

Imitfombo